01 · Shipping design
Simple delivery across Finland.
Our planned launch setup is designed around Posti. Available methods, their exact price, and the complete order total will always be shown before payment.
Recommended launch model: one affordable Posti parcel rate, optional home delivery, and free shipping above a clearly displayed order value. Rates should be based on the packed parcel’s real weight and Posti contract price.
Incorrect or incomplete address
Customers are responsible for entering a complete delivery address. If an order has not yet been dispatched, corrections can be requested through customer service.
Uncollected parcels
Not collecting a parcel is not the same as notifying us of a withdrawal. Any charge for an uncollected parcel will be limited to reasonable, direct costs and will be stated before ordering.
02 · Returns & refunds
Fourteen days to decide.
Consumers generally have 14 days after receiving an order to notify us that they wish to withdraw from the purchase. After notifying us, the products must be returned without undue delay and within 14 days.
Condition of returned products
Products may be examined as reasonably necessary. The customer may be responsible for reduced value caused by handling beyond what is needed to establish the product’s nature and characteristics.
Sealed skincare products
Where a product is delivered with a genuine hygiene or health-protection seal, the statutory right of withdrawal may be lost after that seal is opened, where Finnish consumer law allows. This exception will be identified clearly on the relevant product before purchase. It does not limit rights relating to a defective product.
Return costs and refunds
The final policy will state who pays the return postage. Eligible refunds will be made through the original payment method within the statutory period; we may wait until the goods are returned or the customer provides evidence of sending them.
Defective or incorrect products
Please contact customer service promptly with the order number and a description or photograph of the issue. Statutory liability for defects applies independently of the withdrawal policy.
03 · Privacy & cookies
Only the data the shop needs.
Juliane Skincare will process customer information to operate the store: fulfil orders, collect payment, arrange delivery, provide support, prevent misuse, and meet accounting and legal obligations. The complete controller identity and contact details will be inserted before orders open.
Information processed
- Contact, delivery, billing, and order information.
- Payment status and transaction references; complete card details are handled by the payment provider, not stored by this website.
- Messages sent to customer service and information needed to resolve returns or complaints.
- Technical security information necessary to maintain the site and checkout.
Service providers
Shopify provides the product catalogue, shopping bag, and checkout. Payment providers and delivery companies receive only the information required for their part of the order. Provider details and international-transfer safeguards will be confirmed in the final privacy notice.
Customer reviews
Junip hosts the optional customer-review forms, ratings and uploaded photos. Review widgets connect to Junip only when you select “Load reviews”. Your browser then connects to a third-party service. When submitting feedback, Junip processes your review, rating, contact information and any photos you choose to upload. Reviews and photos may be published publicly. Only upload images you have permission to publish. Junip privacy policy.
Your rights
Depending on the legal basis and circumstances, customers may request access, correction, deletion, restriction, portability, or object to processing. Customers may also complain to the Office of the Data Protection Ombudsman in Finland.
Cookies and similar storage
This website currently uses no advertising pixels or optional analytics cookies. Necessary technology supports the shopping bag, secure checkout, fraud prevention, and remembering the visitor's cookie choice. These essential functions remain available when “Necessary only” is selected.
| Purpose | Provider | Why it is used |
|---|---|---|
| Shopping bag and checkout | Shopify | Keeps selected products and enables secure checkout. |
| Security and session | Shopify / hosting provider | Protects the store and maintains necessary session state. |
| Cookie choice | Juliane Skincare | Local browser storage remembers whether “Allow all” or “Necessary only” was selected. |
No optional tracking currently runs. If analytics or advertising categories are introduced, this notice and policy will be updated and visitors will be asked again before those technologies are enabled.
04 · Store terms
Terms for ordering.
Seller
The final legal company name, Finnish Business ID, geographical address, customer-service email, and complaint address will be published here before the store accepts orders.
Products and prices
Product pages describe the essential characteristics, quantity, ingredients, availability, and price. Final prices will include applicable Finnish VAT. Delivery charges are displayed separately before the order is placed.
Order and payment
An order becomes binding when the customer completes checkout and receives an order confirmation, subject to product availability and payment authorisation. Available payment methods and any associated conditions are shown before personal checkout information is submitted.
Order confirmation
Customers receive confirmation in a durable form, normally by email, containing the products, prices, delivery information, seller details, and applicable withdrawal information.
Delivery
The selected delivery method, price, restrictions, and estimated timeframe are shown before payment. Unless otherwise agreed, goods will be delivered within the statutory maximum period.
Complaints and disputes
Customers should first contact Juliane Skincare so the issue can be resolved directly. Consumers may also contact Finnish Consumer Advisory Services and refer an unresolved dispute to the Finnish Consumer Disputes Board. Finnish law applies without limiting mandatory consumer protections.
05 · Contact
We’ll make this complete before launch.
The customer-service email, legal seller name, Business ID, geographical address, complaint address, and return address are intentionally not invented. They will be added as soon as the business registration and operational details are confirmed.